Fifty-Nine minutes, 12 seconds.
That's how long I spent on the phone with my Internet Provider.
I woke yesterday and tried to watch some YouTube videos on our Roku System...
We got a connection to our router, but no internet connection.
I reset everything that had a "reset" button.
I unplugged the router for 20 seconds, then plugged it back in.
Still no dice.
None of our neighbors have a connection.
Oh well... give 'em a little time to fix the problem.
I tried two hours later...
So I called Frontier.com's service number and, as usual, got someone with an accent that made it difficult for me to understand.
"Go unplug your router."
I made three phone calls yesterday and spent maybe an hour on the telephone. I finally got the person on the other end to admit there was a technical problem at their end. She assured me they were working on it and the problem would be resolved soon.
I woke today with hopes she wasn't blowing smoke up my delicate tush.
I now understand why my tush was irritated.
We still have no internet connection.
I can complain if I just email them at "Frontier.com/service". I may do that just as soon as I have an internet connection.
I spent an hour this morning, mostly on hold, waiting on someone to tell me when I'll begin to get the service I am paying for.
Instead I'm informed a new router is being drop-shipped to my address because my router is more than a year old and MAY be my problem.
I'm now at the Public Library writing this.
So, you tell me...
What are the chances the new router will fix what ails us?