Via email this A.M.-
World's Foremost Outfitter
One Cabela Drive, Sidney, NE 69160
Unfortunately, your backordered merchandise listed below has yet to arrive from our supplier. 21-6948 REMINGTON 30 CARBINE 110GR MC AMMO W/DRY BOX 30CARB 110GR MC1000BBackorder-Tentative arrival to Cabelas 05/10/09 If you wish to keep the item(s) on backorder or if you want to cancel or change the item(s), please call our toll-free order desk at 1-800-237-4444.
If a reply is not received within 10 days, the order will be automatically cancelled. Please note that backorders are processed immediately upon receipt of stock from our suppliers and therefore it is possible that the item(s) in question may ship prior to receiving your reply.
If your original order was paid for with a credit card, no charges will be made for the cancelled item(s). If your order was paid for with a check or money order, a refund check will be issued. We sincerely apologize for any inconvenience this may have caused.
Cabela's Inc. - Customer Relations
So now the goods they promised me two months ago will not be forthcoming unless I tell them once again I REALLY REALLY want to receive what I ordered?
I'm certainly glad they "sincerely apologized". An insincere apology would have been intolerable at this point!
UPDATE, 1335 hours-
I just got off the phone with Cabela's. Had a very nice conversation with Michael there. He told me ammunition sales jumped through the roof starting about September of '08. (Lemme think- What was on the horizon at that time?)
He also said representatives from Remington and Winchester have told him if they QUIT taking orders for ammunition at this time, their factories would still work 24/7 until late in 2011 just to fill orders on books now.
That explains a lot.
(And note to Cabela's and other retail folks)-
1. I realize you are between a rock and a hard place here.
But indicating to me that you think you'll have my ammunition in hand on a date certain automatically elicits a "Let's see... if they get it on Tuesday, maybe I'll have it on Saturday?" response from me.
I think it would be better for you to intermittently update me with something like "We haven't forgotten you. We'll send it soon as we get it."
2. Threatening me with an order cancellation if I don't respond to you does not give me warm and fuzzies about Cabela's. I'm sure you'd like me to order from you in the future, right?
It's not good form. Don't do that.