This post is a test.
Part rant/therapy, part request for input, part experiment to find who actually is reading "Pitchpull" when certain subjects are addressed.
I first insured with USAA while I was still an Officer-Candidate at The Armor School at Ft. Knox, KY in 1967. With one small (stupid) break, I've insured cars, home, life, and motorcycles with them since. It's an interesting company with a devoted following...
It used to be that to insure with them you had to be a military officer. Customers were MEMBERS, and shared in the company's profit experience. If the company had a good casualty experience, a check to share in that good fortune was added to the member's "subscriber savings account". (That part still applies.)
Rates are more than competitive, and service has always been exemplary.
But the company is expanding. Some time ago they started insuring enlisted military personnel.
Shortly thereafter they opened their doors to dependents. (My son is now also insured through USAA General.) If you've had your eyes and ears open over the last year or so you've no doubt seen the TV ad where a guy is slogging through a Viet Nam rice paddie with an M16 and matures so that he looks frighteningly like me at the end of the commercial... gray hair, glasses and all.
I have no heartburn with any of this, except that the little boutique operation that once was USAA, where I could literally call and voice my complaint personally to the President of the company, IS NO MORE. It's still a great company and for the most part I recommend it. But it's now a BIG, and getting bigger enterprise.
Two years ago when I bought the Pizza Bike I called USAA to insure it.
WHO ELSE WOULD I CALL?!!
When they heard I wanted to insure a motorcycle I was told to standby, they were transferrring my call. The next voice I heard was from a "Progressive Insurance" agent, acting on behalf of USAA.
Progressive Insurance is a good name for this company. It's a well-known fact the "progressive" management of the company donated heavily to the Obama campaign, and is now partly responsible for the hate and division we are experiencing in our political world.
I don't like being a part of that. I've told USAA that on more than one occasion. I took the policy with them, but immediately called USAA and told them I was unhappy.
So today I did something I haven't done in three decades...
I shopped other companies for motorcycle insurance coverage. Guess what I found? "Dairyland Cycle Insurance" provides the same coverage I now have at a lower premium.
I just emailed USAA to express my dissatisfaction with Progressive one last time. They've always been good about responding to communications promptly, so I expect an answer from them soon. (I once had a problem with one of these "subcontractor" companies and complained to them about the service I had received. I got a personal note from USAA's President telling me others had complained, and soon they stopped doing business with that company.) It's my hope something similar will happen here, because in a month I'll have three bikes to insure and I WILL NOT insure them with Progressive Insurance.
Stand by for further.
(Updated: The "Dairyland" link doesn't seem to work.
Their phone # is 1 866-324-7952.)